Terms and conditions
These terms and conditions apply to all Aoi Project customers and website visitors.
Business address: AOI PROJECT, Skogveien 32, 4326 Sandnes, Org. Nr. NO 993253642 MVA
All prices are in Norwegian currency, NOK, and is displayed including Norwegian tax, MVA. For customers shopping outside of Norway the pricing will be excluding tax. The tax is deducted at checkout, and pricing will be displayed tax excluded once you are logged in to an account registered outside of Norway.
All orders shipped out of Norway is subject to local tax and customs. Aoi Project is not responsible for these fees, and they must be payed by the customer.
Payments can be made using Visa and Mastercard via Stripe, PayPal or Vipps. All payments must be completed to process the order. Aoi Project does not offer partial payments.
All orders are sent within one working day, unless there is a lead time on an item in your order, this is stated on the product page of each item.
Shipping within Norway has a fixed rate of 80 kr. There are two standard shipping options, Posten and HeltHjem/PostNord (size dependant), which take approximately 1-5 days to arrive.
Shipping within Europe has a fixed rate of 150 kr and takes approximately 2-10 working days to arrive. Shipping outside of Europe has a fixed rate of 250 kr and takes approximately 5-12 working days to arrive.
All orders are sent with tracking included, customers will receive a tracking number via email once the order is shipped.
All international Parcels are subject to customs clearance. Any customs fees or delays are not at the responsibility of Aoi Projects.
Parcels that are not picked up and returned to us will be charged the shipping fee.
Please get in touch with us within 14 days of receiving your order if you wish to return your order. Returns must be unused and sent with tracked shipping, any damage or loss of goods are at the responsibility of the sender. Gift cards and downloadable products can not be returned. Customers will receive a refund for the product returned via the payment option used when ordering, within 14 days of us receiving the return. The shipping fee is not refunded.
Should your item be defected and you wish to replace or return it, please get in touch with us as soon as possible. Defected items should be returned to us, and we will offer a refund or a replacement within two years of your purchase.
Purchases of made to order garments are non refundable as they are manufactured goods. We will still do our best to help out if the garment does not fit your desires, so please get in touch.
Aoi Project aim to make long lasting products, and offer a repair and replacement guarantee. If your garment is damaged, you simply send it to us and we will mend it and return it for you. Should your garment be damaged beyond repair, we would like to recycle it for you. Please send your garment to us and we will offer you a 40% discount for a replacement. All repairs are free, you only pay the shipping fee.
There is no time limit to our guarantee, the guarantee is valid for minimum two years after your purchase, and for as long as Aoi Project is in operation.
Claims must be directed to us within a reasonable time. The parties shall attempt to resolve any disputes out of court. If this is not successful, the customer may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no
All customers and website visitors have the option to subscribe to our newsletter and to register a user on the website. The newsletter can be unsubscribed from any of the emails received via MailChimp. If they wish to remove their user from the website, please contact us and the account will be deleted.
Aoi Project only collects the details provided by customers, we do not store any credit card details, this data is handled by Stripe/Paypal. We do not trade, sell or rent any personal data to third parties.